If you are not completely satisfied with your ELEVEN SIX online purchase, you may send it back to us for an exchange or refund.
All merchandise returned must be unworn, unwashed, with price tags intact.
Returns must be shipped via UPS or Fedex with tracking number.
Exchanges/Returns must be received within 14 days of the original ship date.
Exchanges/Refunds are processed within 7 days after we receive the merchandise. You will receive a confirmation email when your exchanges/credits are processed. We will deduct $10 from the refund if our domestic free-shipping option was used.
We do not refund shipping costs. Shipping costs will only be refunded when the return is a result of an error or damaged merchandise.
We reserve the right to deny credits if the merchandise returned does not meet our return policy requirements.
Returns will be credited to the original credit card account used for purchase within 7 business days of receipt.
Any sale merchandise purchased at 30% or higher is final Sale. No exchanges or returns will be accepted.
Email firstname.lastname@example.org to receive a return authorization number and form. You will be contacted by customer service within 24 hours, Monday - Friday, 9AM - 6PM EST.
Securely pack merchandise with return authorization form and mark the return authorization number on outside of box
What information do we collect?
When ordering on our site, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To process transactions:Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails:
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their account and going to the 'Edit Profile' page.
Children Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.